Terms and Conditions (vilkår)

(Bemærk at Accel Complys vilkår kun er beskrevet på engelsk))

Welcome to Accel Comply! These Terms and Conditions (the "Terms") govern your use of the Accel Comply website and your purchase of any compliance documentation packs or Care Plan services from us. By accessing our website or ordering our services, you agree to these Terms. If you do not agree, please refrain from using the site or services.

These Terms apply to all visitors, users, and customers of Accel Comply. They describe the rights and responsibilities of Accel Comply ("we", "us", or "the Company") and you as the Client ("you" or "the Client"). The scope includes both general website use and our provision of fixed-scope compliance documentation services. We pride ourselves on transparency and a founder-led service ethos, and we've written these Terms in plain English to reflect that. We may update these Terms from time to time by posting an updated version on our website. Continued use of our site or services after any changes means you accept the revised Terms.

Definitions

Accel Comply: The Danish-based compliance documentation provider (a sole proprietorship registered in Denmark under CVR no. 37260312) offering the services described in these Terms.
Client: The business or business representative using the website or purchasing services from Accel Comply.
Services: The compliance documentation products and related services we offer, including Documentation Packs (Express Pack, Tailored Core Pack, Compliance Plus Pack) and the Audit-Ready Care Plan ("Care Plan") subscription.
Documentation Pack (or "Pack"): A fixed-price package of compliance policy documents and related materials for a given framework or combination of frameworks (such as ISO/IEC 27001, SOC 2, GDPR, NIS2, etc.).
Care Plan: An annual subscription service for ongoing updates and support to keep the documentation current (officially called the "Audit-Ready Care Plan").
Order: A request or agreement to purchase Services (for example, selecting a Pack or subscribing to a Care Plan and agreeing to the associated fees).

Services Description

Accel Comply offers fixed-scope, fixed-price compliance documentation services to help you get audit-ready quickly. Our main Services are:

Express Pack: A quick-turnaround documentation pack for a single compliance framework (e.g. a NIS2 Express Pack or GDPR Express Pack). The Express Pack provides a pre-tailored core set of policies with light customisation to your organisation. It's ideal for clients on a tight budget or timeline who need an urgent compliance baseline. This pack involves minimal tailoring and is delivered rapidly (often within a few business days). The first year of ongoing updates via the Care Plan is not included by default for Express Packs, but you may opt to purchase a Care Plan separately if desired.
Tailored Core Pack: A comprehensive, fully customised policy pack for one major compliance framework (e.g. an ISO 27001 Tailored Core Pack). This is our flagship service, delivering an audit-ready suite of policies and procedures tailored to your business. The Tailored Core Pack includes a brief consulting engagement (such as an intake and Q&A call) to gather information, after which we prepare the customised documentation. It is designed to be "audit-ready," meaning it covers the chosen standard's requirements in depth. The Tailored Core Pack comes with the first year of our Care Plan (updates and support) included by default.
Compliance Plus Pack: An advanced documentation pack covering two compliance frameworks in one integrated project (for example, an ISO 27001 + GDPR Compliance Plus Pack). This is suited for organisations facing multiple requirements or higher risk profiles. The Compliance Plus Pack includes everything in a Tailored Core Pack, plus additional materials such as staff training slides and extra audit preparation support. It addresses dual frameworks in one engagement for efficiency. Like the Core Pack, the Compliance Plus Pack includes the first year of the Care Plan subscription at no extra charge.
Audit-Ready Care Plan ("Care Plan"): An optional annual subscription service for ongoing compliance document maintenance and support. The Care Plan provides up to four update cycles per year (approximately quarterly updates) to keep your policy documents up-to-date with evolving laws, standards, or business changes. It also includes light support, such as answering your questions or providing guidance on how to implement or adjust the documentation. The Care Plan is optional for Express Pack clients and can be purchased additionally; it is included for the first year with any Tailored Core Pack or Compliance Plus Pack (at no extra cost for that first year). After the included first year, continuing the Care Plan requires renewal on an annual basis (see Ordering, Payment, and Termination sections for renewal details).
Additional Support Services (Add-Ons): From time to time, we may offer internal add-on services such as Implementation Support or Audit Preparation workshops on a case-by-case basis. These supplementary services are not part of our standard publicly advertised packages and are offered only by special arrangement. If provided, they will have their own agreed scope and fees (defined in a separate order or addendum).

All Services are delivered remotely. We do not ship physical goods – documentation packs and updates are provided in electronic formats (e.g. text documents, spreadsheets, PDFs, etc.). Each Pack has a defined scope of deliverables (for example, a specific set of policies, checklists, or other documents relevant to the chosen framework). The exact contents of your Pack will be specified in your Order or proposal, so you know exactly what to expect. Our fixed-scope approach means we perform only the agreed-upon work for the agreed price, ensuring transparency with no surprise fees.

Ordering Process

You can order a Documentation Pack or Care Plan by contacting us through our website or email, or by accepting a proposal/quote that we provide. An Order is considered confirmed when both parties agree in writing (email is sufficient) on the scope and pricing. For Pack services, this usually involves us sending you a brief proposal or order confirmation detailing the deliverables, price, and timeline, which you then accept. For the Care Plan, you may subscribe when purchasing a Pack or add it later. If a Care Plan is included with your Pack, it will be noted in the order confirmation.

By placing an Order, you represent that you are a business client (not a consumer) and that you have the authority to bind the company or entity you represent. All Orders are subject to these Terms, which—together with any specific terms in the order confirmation or proposal—constitute the entire agreement for that service.

We reserve the right to decline an Order in certain cases. For example, we might decline if the requested service is outside our scope of expertise, if there are compliance or ethical concerns, or if you are in a country under trade sanctions or other restrictions that prevent us from doing business. If we cannot accept your Order, we will inform you, and no contract will be formed (any payment already made for that Order will be refunded).

Pricing and Fixed Fees

Our services are offered on a fixed-price basis for the defined scope of each Pack. This means the fee for each Pack (Express, Core, Plus) is set upfront and includes the deliverables and services specified for that package. Prices will either be listed on our website or communicated in the proposal/order confirmation. All prices are in Euros (EUR) unless stated otherwise, and are exclusive of any applicable taxes (VAT, sales tax, etc.). If VAT or similar taxes apply, they will be added as required by law.

Because our Packs cover a fixed scope, any additional work or major changes you request (beyond what's included in the package) will require a separate fee. In such cases, we will discuss a change order or a new proposal with you for the extra work (see the Delivery and Revisions section regarding change orders). We strive to be transparent about pricing at every step.

Invoicing and Payment Terms

Accel Comply will invoice you for the agreed price of the Services. Unless otherwise agreed, our standard payment term is NET 7 days from the invoice date (meaning payment is due within 7 calendar days of the invoice). For smaller orders, or at our discretion, we may require payment "Due on Receipt" (immediate payment upon receiving the invoice). Invoices will be issued electronically (via email). We currently accept payments by bank transfer (SEPA). Other payment methods (such as credit card or online payment) might be available as indicated on the invoice or our website.

For higher-value projects (generally, orders above €1,000), we typically require a 50% upfront deposit to begin work. The deposit invoice will be issued once the Order is confirmed, and the remaining 50% (the balance) will be invoiced upon completion of the deliverables (usually just before final delivery). We reserve the right to withhold final delivery of documents until the remaining balance is paid in full. This policy ensures we are compensated for our work, especially on larger projects. (In practice, many clients choose to pay the full amount upfront or promptly upon delivery. However, if a split payment is agreed, please note that final materials will only be released after full payment is received.)

Timely payment is important not just to us but also for keeping your project on schedule. If you do not pay an invoice by its due date, we reserve the right to suspend work or withhold any pending deliverables until payment is made. Additionally, late payments may incur interest and/or late fees in accordance with Danish law. Interest on overdue amounts may be charged at the maximum rate permitted by law (for example, the statutory default interest rate in Denmark) from the due date until payment is received. We will also send reminders if a payment becomes overdue. Please communicate with us proactively if you anticipate any delay, so we can work out a solution.

All fees paid are generally non-refundable, except as expressly provided in these Terms (see the Termination and Cancellation provisions below). You are responsible for any bank charges or transfer fees so that we receive the full invoiced amount.

Taxes

As we only provide business-to-business services, certain international sales may be treated for tax purposes as zero-rated or reverse-charged. For example, for EU clients outside Denmark, if you provide a valid VAT number, we will zero-rate the invoice (you handle VAT via the reverse charge mechanism). For clients outside the EU, no VAT is charged. However, if we are required to charge Danish VAT or other applicable taxes (for instance, for Danish clients or EU clients without a valid VAT ID), this will be added to your invoice. It is your responsibility to provide correct billing details and any necessary VAT or tax identification information before we issue the invoice.

Delivery of Documentation Packs

All services are delivered remotely. Deliverables (such as policy documents, templates, reports, or other files) will be provided in electronic form, typically via email or a secure download link. No physical items will be shipped or handed over in person.

When you purchase a Documentation Pack, we will agree on a delivery timeline in the proposal or order confirmation. Our standard delivery commitment is usually between 5 to 10 business days from the point when we have all the necessary information from you, depending on the pack and its complexity. (For example, an Express Pack might be delivered toward the lower end of that range, whereas a Plus Pack covering two frameworks might be closer to the upper end.) We will make reasonable efforts to meet the agreed timeline.

Client Cooperation: Please note that delivery timelines are contingent on your timely cooperation. We may need information, feedback, or input from you (for example, details about your organisation, existing policies, or specific preferences) in order to tailor your documents. The timeline "clock" starts once we have received all required inputs from you. If there are delays in you providing the necessary information or feedback, the delivery timeline will be extended accordingly. We are not responsible for delays caused by your unavailability or slow responses.

Timely Delivery: If we anticipate a delay on our side (e.g. due to unforeseen circumstances), we will notify you as soon as possible and provide a revised delivery date. We pride ourselves on meeting deadlines, but occasionally factors outside our control (such as sudden illness, emergencies, or other force majeure events) could impact delivery. In such cases, we will communicate promptly and work with you in good faith to adjust the timeline or, if appropriate, provide a small discount or extra service as a gesture of goodwill. However, unless we have explicitly guaranteed a delivery date in writing, timeline commitments are not legally binding guarantees; we cannot accept liability for consequences of a delayed delivery (see the Limitation of Liability section).

Once the deliverables are ready, we will send them to you electronically. It is your responsibility to review the delivered documents promptly upon receipt. We encourage you to examine everything to ensure it meets your needs and expectations.

Acceptance and Minor Revisions

We include up to two (2) rounds of minor revisions for your documentation pack after the initial delivery. This means that after you receive the first draft of the documents, you may review them and request changes or corrections, and we will update the documents accordingly. If needed, you can then review the revised documents and request one more set of minor tweaks. These two rounds of minor revisions are included in the fixed price you paid.

What counts as a minor revision? Minor edits include small adjustments such as textual clarifications, correcting factual inaccuracies, changing job titles or names, or other tweaks that do not significantly alter the scope of work. For example, if a policy document refers to a "Security Officer" but your company uses the title "Information Security Manager" instead, that change would be considered minor. Formatting changes or brief wording clarifications are also considered minor.

Major changes or out-of-scope requests: If you request significant modifications that go beyond the agreed deliverables or fundamentally change the project, those will be treated as major changes and are not included in the two rounds of minor revisions. Major changes could include, for instance, adding entirely new policy documents that were not part of the original scope, requesting a complete rewrite of large portions of content, or switching to a different compliance framework than initially agreed. Such requests represent a change in scope. In these cases, we will discuss the requirements with you and will likely issue a change order or a new proposal with an additional fee for the extra work. We will not proceed with major out-of-scope changes without your approval of the scope and any additional costs.

By clearly distinguishing minor vs. major edits, we aim to keep the project scope fixed and transparent (a core part of our fixed-scope ethos) while still ensuring you are satisfied with the end product. If you are ever unsure whether a requested change would be considered minor or major, please ask and we will clarify.

Revision timeline: The two rounds of minor revisions should be requested within a reasonable time after delivery. We generally ask that you submit any revision requests within roughly 14 days of receiving the initial deliverables (and similarly, if a second round is needed, within 14 days of receiving the revised draft). This helps keep the project moving forward. If we do not hear any feedback or change requests from you within 30 days of delivery, we may consider the project accepted and complete. (If you are on a Care Plan, you will still be entitled to ongoing updates as described in the Care Plan section, even after the project is accepted.)

Care Plan Updates

If you are subscribed to our Care Plan (either purchased separately or included as part of your package for the first year), it entitles you to ongoing support and document updates. "Updates" mean we will incorporate relevant regulatory changes, updates to standards, or minor organisational changes into your documents up to four times per year, either upon request or on a scheduled basis. For example, if a new law or guideline is introduced that affects your policies, we will update the relevant documents for you under the Care Plan. These update cycles ensure your documentation stays current year over year.

The Care Plan also includes light support, such as answering questions about the documents or providing guidance on how to implement them. Support is generally provided via email, and we strive to respond to Care Plan inquiries within a reasonable timeframe (typically 1–2 business days). The Care Plan is a remote service; any support or updated documents will be delivered electronically.

The specifics of what the Care Plan covers (and does not cover) are as follows:

It covers updates to the documentation we delivered for changes in external requirements (laws, regulations, standards) or minor internal changes (like new company contact names or small process tweaks).
It does not cover entirely new frameworks or major expansions of scope. For instance, if you originally received an ISO 27001 Pack and later need to add GDPR documentation, that would be outside the Care Plan's included updates (though we'd be happy to discuss a new Pack or an upgrade path for you).
Each update cycle is limited in scope to updating the existing deliverables. If a requested "update" turns into a major rework or requires a new deliverable, we may need to treat it as a separate project or charge an additional fee. We will always discuss this with you beforehand to get your agreement.
The Care Plan is intended for maintaining the documents we have provided. It is not a general consulting retainer for broader compliance work (though we may answer the occasional quick question). If you need extensive consulting beyond document maintenance, we may suggest a separate arrangement or project for that additional support.

Care Plan subscriptions run for one-year periods. If you received an initial year included with your Pack, that period starts from the delivery date of your documentation pack and runs for 12 months. We will reach out to you towards the end of the included period regarding continuing the Care Plan into the next year (renewal is optional). After the first year, the Care Plan is renewable annually at the then-current rate.

Legal Disclaimer

Accel Comply's Services (including all documentation, policies, templates, and any guidance or commentary we provide) are not legal advice, and we are not a law firm. We are compliance professionals providing documentation and guidance based on industry standards and good practices, but we do not engage in the practice of law. The content of the documents and any communications from us are for informational purposes to assist your compliance efforts; they are not a substitute for professional legal counsel tailored to your situation.

Your responsibility: You, the Client, remain fully responsible for your organisation's compliance with applicable laws and regulations, and for how you implement and use the documents and advice we provide. Our documents and guidance are meant to help you become audit-ready, but simply having documentation does not guarantee compliance or any certification. Actual compliance depends on your organisation's processes, controls, and adherence to the policies in practice. In other words, we deliver policies and guidelines, but if issues arise from how you run your business or security programme, that is outside our control and remains your responsibility.

No guarantees or warranties: While we strive to ensure that our documentation is up-to-date and aligned with relevant standards and regulations at the time of delivery, we cannot guarantee that regulators, auditors, or other third parties will accept your documentation, or that using our services will result in a successful certification or compliance outcome. We do not guarantee any specific results (for example, passing an audit or avoiding regulatory penalties). All Services and deliverables are provided "as is" to the maximum extent permitted by law. We disclaim any and all implied warranties or terms to the fullest extent allowed under applicable law. For instance, we do not warrant that the Services will meet all of your requirements, or that the documentation will be error-free or comprehensive for every purpose. If you do discover any issues or errors in our deliverables, please inform us and we will do our best to address them (either through the included revision rounds or via Care Plan updates, as applicable).

Nothing in our communications or deliverables should be construed as legal, financial, or other professional advice beyond the narrow scope of delivering compliance documentation. You should consult your own legal counsel or relevant professional advisors for advice on how laws and regulations apply to your specific circumstances.

Intellectual Property and Licence

All materials, templates, documents, and content provided by Accel Comply as part of the Services are protected by intellectual property rights. Unless otherwise explicitly agreed, Accel Comply retains ownership of all intellectual property rights (including copyright) in the deliverables and underlying templates. In plain terms, the compliance templates and text we have created are our intellectual property.

Upon full payment for a Documentation Pack, we grant you a perpetual, worldwide, non-exclusive licence to use, reproduce, and modify the delivered documents for the internal purposes of your organisation. This licence allows you to further tailor the documents if needed and to implement them within your business operations. You may also share the documents internally with your staff and, on a need-to-know basis, externally with parties directly related to your compliance efforts (for instance, you can show relevant policies to an auditor, or provide certain policy documents to a business partner or client that is vetting your compliance program).

However, you may not resell, sublicense, publish, or distribute our documents or templates to any third party outside of your organisation without our prior written permission. The licence we grant is for your company's use only. For example, you should not post our templates publicly online or provide them to another company for their own compliance needs. Similarly, you cannot incorporate our materials into a product or service that you offer to others. We appreciate that you value our work—if others are interested in the templates, please refer them to us rather than sharing the materials directly.

Any of your trademarks, logos, or proprietary information that you provide to us for inclusion in the documents remain your property. We will use such client-provided materials only to the extent necessary to perform the Services (for example, inserting your company name or logo into policies). We do not acquire any ownership of your trademarks or confidential information by using them in the deliverables for you.

If we include any third-party materials within the documentation (for example, a snippet from a publicly available standard or a brief excerpt of a regulation for reference), those materials remain the property of their respective owners, and your use of them may be subject to the terms set by those owners or by law. We include such materials in a transformative, contextual manner to aid your compliance efforts.

The structure, methodology, and wording of our templates are the result of our expertise and effort. We reserve the right to reuse our generic knowledge or template components (which do not include your confidential information) in work for other clients. By working with us, you agree that Accel Comply is free to use its general know-how and skills in future engagements. Of course, we will never share your confidential information with others (see the Confidentiality section), and any specific customisations or proprietary content we create specifically for you will not be reused in a way that reveals your identity or sensitive information.

Please note: your licence to use our materials is contingent on your payment of all fees due. If payments are not made in full as agreed, we reserve the right to revoke or suspend the licence. For example, if a balance remains unpaid, you should not continue using the documents until that is resolved.

Confidentiality

Confidentiality is very important to both parties. In the course of our work together, each party (you and us) may disclose or receive confidential or sensitive information to/from the other. "Confidential Information" means any non-public information that a reasonable person would understand to be confidential or proprietary. This can include, for example, business plans, customer lists, technical data, financial information, or—in our case—our internal templates or methodologies that are not publicly available.

Our commitment: Accel Comply agrees to keep all information you provide to us confidential. We will use your confidential information only for the purpose of delivering the Services to you, and we will not disclose it to anyone else without your permission, except as needed to perform the Services or as required by law. (For example, if we ever involved a subcontractor or advisor in the work—which we do not generally do at this time—we would ensure they are under similar confidentiality obligations.) We typically include a mutual Non-Disclosure Agreement (NDA) clause in our service agreements, and we are also willing to sign a separate NDA if you require it. Rest assured that any sensitive data, documents, or details about your business that you share with us will be handled with care and discretion.

Your commitment: Likewise, if we share any of our confidential or proprietary information with you (for example, non-public aspects of our templates, pricing structures, or methodologies), you agree not to disclose it outside your organisation or use it for any purpose outside the scope of our engagement. The delivered documentation itself is covered under the "Intellectual Property and Licence" section above (meaning you can use it internally but cannot share or sell the templates externally). Here, we are referring to any other sensitive information you might learn about our business while working together. You agree to treat our confidential information with the same care you would treat your own sensitive information.

Confidentiality obligations start from the moment you engage with us (even if that is before a formal contract is signed, as soon as confidential information is exchanged) and continue even after the completion or termination of our engagement. If a separate NDA or contract is in place, it may specify a time period for confidentiality (for example, 2–5 years), but generally the obligation to protect trade secrets or personal data does not expire. In any case, both parties agree to continue protecting each other's confidential information indefinitely, or at least until it falls under an exception below.

Exceptions: Information that is already public (through no breach by the receiving party), or information that was independently developed or obtained by the receiving party without use of the other's confidential information, is not considered confidential under these Terms. Additionally, if a party is required by law or by a legal process (e.g. a court order or subpoena) to disclose confidential information, that party may do so, provided that (if legally permitted) it gives prompt notice to the other party to allow an opportunity to seek a protective order or other appropriate remedy.

Data Protection and Privacy

Accel Comply is committed to protecting personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and relevant Danish data protection legislation. In providing our Services, we act primarily as a data processor for any personal data that you (the Client) provide to us about individuals. For example, you might give us a list of employee roles or contact information to include in a policy. You remain the data controller for any such personal data. We will process any personal data you provide only on your documented instructions and only as necessary to deliver the Services. We will not use or disclose that personal data for any other purposes. If you require a formal Data Processing Agreement (DPA) to be in place outlining details of processing, we have a standard DPA available and will gladly sign it upon request.

We will apply appropriate technical and organisational measures to protect the information you share with us, including personal data. These measures include using secure systems and communication channels, restricting access to your information on a need-to-know basis, and not retaining personal data longer than necessary to fulfill the Services. If we engage any sub-processors (third parties to assist with our work, such as IT support providers), we will ensure they are under similar confidentiality and data protection obligations. (Currently, our service delivery is founder-led, and we do not anticipate sharing your data with any third parties without informing you.)

For details on how we handle personal data collected through our website (for instance, data you submit via contact forms or data collected through cookies and analytics), please refer to our Privacy and Cookies Notice on our website. That Privacy Notice explains what data we collect from website users, how we use it, and the rights you have regarding your personal data. In brief, our site uses cookies and analytics tools to understand how visitors use our pages (with your consent, where required). We do not sell or misuse personal data; any data collected is used only to operate our business, improve our services, or communicate with you per your requests.

If you have any questions or requests related to privacy or personal data (for example, if you wish to access, correct, or delete personal data we hold about you), you can contact us using the contact information provided on our site or in the Privacy Notice. Both parties agree to handle any personal or confidential data received from the other party in compliance with applicable privacy laws and solely for purposes of the engagement.

Limitation of Liability

Use of the Accel Comply website and Services is at your own risk. To the fullest extent permitted by law, Accel Comply and its owners, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to these Terms, the Services provided, or your use of our website. This exclusion applies to all such damages, including (but not limited to) damages for lost profits or revenue, loss of data, business interruption, loss of business opportunities or goodwill, or claims by third parties, even if we have been advised of the possibility of such damages. We are a small, focused service provider; while we aim to deliver high quality work, we cannot assume liability for things beyond our direct control or for how our work is used by you.

To the extent legally permitted, our total aggregate liability for any and all claims arising under or related to these Terms or the provision of our Services shall be limited to the amount you paid us for the specific Service (or deliverable) that gave rise to the claim. For example, if you purchased a Tailored Core Pack from us and you have a claim related to that service, our liability would be capped at the fee you paid for that Pack. If you paid us nothing (for instance, if you are only using free content on our website), then we owe you no damages. This cap on liability applies whether the claim is based on contract, tort (including negligence or strict liability), or any other legal theory.

Some jurisdictions do not allow certain exclusions or limitations of liability. Nothing in these Terms is intended to limit or exclude liability beyond what is permitted by applicable law. In particular, we do not seek to exclude or limit liability for our own wilful misconduct or gross negligence, or for personal injury, fraud, or other liabilities that cannot be excluded under law. That said, as a provider of documentation and advisory services, the types of potential losses we foresee are primarily economic, and those are the losses we intend to address with the limitations above.

You acknowledge that the fees we charge for our Services reflect this allocation of risk. We are providing a service at a fraction of the cost of traditional consulting, and part of how we achieve that affordability is by limiting our potential liability. In any event, we will not be liable for damages that are speculative, unforeseeable, or not reasonably quantifiable.

Please also note that while using our website we strive to keep the site secure and free of bugs or malware, we cannot guarantee that use of the site will not cause any harm to your computer system or data. You are responsible for using up-to-date security measures (such as antivirus software) and for being cautious when downloading content. We disclaim liability for any harm to your IT systems or loss of data that may result from use of our website or any downloadable content. Additionally, we do not guarantee that the website will be available at all times, and we will not be liable for any downtime or unavailability of the site.

This Limitation of Liability section is an important part of our agreement with you. We encourage you to read it carefully and understand it. If you feel you need coverage for certain risks beyond these Terms, you should consider obtaining your own insurance. (For transparency, we carry professional liability insurance for our business, but our contract with you still limits what you can claim from us as described above.)

Termination by Client (Cancellation)

Cancelling an order for a Pack: If you need to cancel your Order for a documentation Pack, please inform us as soon as possible in writing (email is sufficient). Our cancellation and refund policy depends on the timing of your cancellation:

If you cancel before we have begun any work: We will cancel the invoice or refund any payment received for that Order in full. (Note: if a significant amount of time has passed since you placed the order and we set aside time for your project, we reserve the right to retain a small portion of the fee or deposit to cover administrative costs, but we will always aim to be fair.)
If you cancel after we have begun work but before delivery: We reserve the right to retain any upfront deposit (generally 50%) to cover the work performed up to that point. We will be transparent about what work has been completed. Depending on how far along the project is, we may refund a portion of any amount you prepaid beyond the deposit, but if substantial work was already completed, it's possible no additional refund will be due. In short, the 50% deposit is typically non-refundable once we start work, as it compensates us for the effort invested.
If you attempt to cancel after the deliverables have been sent: No refund can be given at that stage. Once you have received the compliance documents, you have the benefit of the product and there is no way to "return" it. At that point, the sale is final. (We will, of course, still honour the included revision rounds to ensure your satisfaction with the deliverables, but we cannot undo the delivery of intellectual property that you now possess.)

Please understand that due to the digital and custom-made nature of our Services, our ability to provide refunds is limited once work is underway or completed. We will always try to be reasonable – for example, if you have an emergency situation that necessitates cancellation, we would discuss a fair resolution – but the guidelines above are our general rules.

Cancelling or opting out of the Care Plan: The Care Plan is an ongoing subscription service (after any included period). If you are on a paid Care Plan (for example, annual billing), you may cancel the auto-renewal so that it ends at the conclusion of your current paid term. To do this, provide us written notice (email is fine) at least 30 days before the upcoming renewal date. For instance, if your annual Care Plan is set to renew on January 1, you should notify us by December 1 if you do not wish to renew for the next term. If you cancel the Care Plan subscription, you will continue to receive the included updates and support until the end of the period you have paid for, and then the subscription will not renew. We generally do not offer refunds for mid-term cancellation of a Care Plan; if you choose to terminate early, you simply won't be charged for future terms, but the current term remains in effect (since we may have allocated resources expecting to support you throughout the year).

For Express Pack clients who opted into a Care Plan separately, you can choose not to renew for a second year once your first year ends – since it's not an automatic subscription, you would simply decline to sign up for a renewal when the time comes. For Tailored Core Pack or Compliance Plus Pack clients who received the first year of Care Plan included, there is no charge for that first year; if you do not wish to continue with the Care Plan in the second year, just let us know before the renewal date and you will not be billed for continuation. By default, if we don't hear otherwise, we will assume you wish to continue the Care Plan after the included period, and we will issue an invoice for the next year's subscription (at the rate communicated or agreed). We will always send you a reminder as the renewal date approaches, and you are free to opt out at that time. There is no long-term lock-in – you have the choice each year to continue or cancel the Care Plan.

Termination by Accel Comply

We reserve the right to terminate or suspend an ongoing project or Care Plan subscription in a few rare circumstances:

If you materially breach these Terms or any specific agreement with us and do not cure the breach after being given notice and a reasonable opportunity to do so. For example, failure to pay an invoice beyond a reasonable grace period, misuse of our intellectual property, or violating confidentiality obligations could be considered material breaches.
If you become insolvent, declare bankruptcy, or are otherwise unable to pay your debts as they come due.
If we determine that the information or materials you have asked us to work with are fraudulent, illegal, or that continuing the engagement would violate any law or ethical standard (thankfully, we have never encountered this situation, but we include this provision for our protection).
If performing the service becomes impracticable or impossible due to factors beyond our control (for example, extreme unforeseen circumstances or persistent lack of cooperation on your part).

If we terminate the engagement due to your breach (for example, non-payment), we may end the Services immediately and retain any payments already made as compensation for the work completed and as agreed liquidated damages. In such a case, we may also demand that you return or certify the destruction of any deliverables that were provided but not fully paid for.

If we terminate for reasons other than your breach (for instance, due to our own inability to perform or a force majeure event making the project impossible), then we will refund any fees you paid for services we did not deliver, so that you are not paying for work that wasn't completed.

Upon termination of our engagement (whether by you or by us), certain provisions of these Terms will continue to apply. This includes, for example, clauses related to payment obligations (to the extent any amounts are still due), Intellectual Property (our ownership of deliverables and the usage restrictions under your licence), Confidentiality, the Limitation of Liability, and Governing Law/Dispute Resolution. If our engagement is terminated, you agree to cease using any deliverables that have not been fully paid for. If a subscription service (like the Care Plan) is terminated or expires, you will simply lose access to future updates and support after the effective termination date, but of course you retain any documents and deliverables already provided to you (as long as those were paid for) under the licence granted. Termination or cancellation of the contract does not prejudice any rights or remedies that either party may have accrued up to the point of termination.

Governing Law and Venue

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Denmark. We choose Danish law as the governing law because Accel Comply is based in Denmark and we seek a consistent legal framework for our operations. (For the avoidance of doubt, we explicitly agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Services, as our Services are not "goods" and we opt out of that convention.)

Jurisdiction: In the event of any dispute between us that cannot be resolved amicably, the courts of Denmark shall have exclusive jurisdiction to settle the matter. Both Accel Comply and you, the Client, consent to the personal jurisdiction of the Danish courts. Unless otherwise required by mandatory law, any legal proceedings must be brought before the competent courts in Denmark. If a specific venue is required, we agree that the City Court of Copenhagen (Københavns Byret) or the appropriate court nearest to our registered business address in Denmark will be the venue. By agreeing to these Terms, you waive any objection to the Danish courts being an inconvenient or improper forum for any dispute.

If you are an international client (located outside of Denmark), please be aware that this choice of law and venue means Danish law will generally govern our agreement and any disputes will be adjudicated in Denmark. We value all our clients and will of course try to resolve issues informally first. Nothing in this section prevents us from seeking urgent injunctive relief or similar emergency orders in any appropriate jurisdiction if necessary to protect our intellectual property or confidential information.

Miscellaneous

Entire Agreement: These Terms, together with your Order details and any specific written agreement between us, constitute the entire agreement between you and Accel Comply regarding the Services. This means they supersede all prior and contemporaneous understandings, agreements, negotiations, or communications (whether oral or written) between us concerning the same subject matter. You acknowledge that in entering into this agreement, you are not relying on any representation, warranty, or promise that is not expressly stated in these Terms or in the written order agreement. Any changes or amendments to this agreement must be made in writing and agreed by both parties (email is sufficient, provided it clearly indicates the agreed change).

Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be made valid, that provision shall be deemed severed (removed) from these Terms. In either case, the remaining provisions of the Terms will remain in full force and effect. In simple terms, if one part of this contract is found to be unenforceable, the rest still applies.

No Waiver: No failure or delay by either party in exercising any right or enforcing any provision of these Terms shall constitute a waiver of that right or provision. In order for any waiver to be effective, it must be explicit and in writing. For example, if we do not immediately enforce a late payment or another term of this contract, that does not mean we waive our right to enforce it later or to enforce any other terms. Likewise, any single or partial exercise of a right does not prevent further enforcement of that or any other right.

Assignment: You may not assign or transfer this agreement (or any of your rights or obligations under these Terms) to any third party without our prior written consent. Accel Comply may assign or transfer its rights and obligations under this agreement in the event of a merger, acquisition, sale of the business, or to an affiliate or successor entity, provided that such assignment does not reduce the protections or rights afforded to you under these Terms.

Force Majeure: Neither party will be liable for any failure or delay in performing its obligations (except payment obligations) if such failure or delay is caused by circumstances beyond that party's reasonable control. This includes, but is not limited to, acts of God, natural disasters, fire, flood, epidemic, pandemic, war, terrorism, governmental actions, labour strikes or disputes, and widespread internet or power outages. If a force majeure event occurs, the affected party should notify the other party as soon as reasonably possible and make good-faith efforts to resume performance when the circumstances allow. If the force majeure event continues for an extended period (for example, more than 60 days), either party may have the right to terminate the affected Services upon written notice to the other.

Notices and Communications: If you need to send official notices or communications to us under these Terms, please use the contact information provided on our website (such as our business email address). Similarly, we will send official communications to you using the contact information (email, business address, etc.) that you have provided to us. It is your responsibility to ensure we have your current contact details. Communications sent by email shall be deemed to have been received on the next business day after sending, unless the sender receives an error or bounce-back indicating the message was not delivered.

Thank you for taking the time to read these Terms and Conditions. We are committed to providing excellent service in a transparent and fair manner. If anything in these Terms is unclear or if you have any questions or concerns, we encourage you to reach out and discuss it with us. By using Accel Comply's services or website, you acknowledge that you have read and agree to these Terms. We look forward to helping you accelerate your compliance journey in a hassle-free way!

Disclaimer: Accel Comply is not a law firm and does not provide legal advice. All compliance materials are provided "as is" to aid your organisation's compliance efforts.